Frequently Asked Questions
(FAQs)
Getting Started & General Information
Once Upon a Time" is a service that helps families capture and preserve their cherished memories by transforming them into beautifully crafted legacy storybooks. We guide you through the process of gathering stories, and then weave them into a timeless keepsake which is a hard-bound book. An audiobook in the writer's voice is also available at an additional cost (Coming soon)
"Once Upon a Time" is for anyone who values preserving life's precious moments. While it's
especially popular with parents and grandparents who wish to share their wisdom, and with children
and grandchildren who yearn to connect with their roots, we're also expanding our offerings to cater
to a variety of other storytelling needs. Coming soon, we will offer specific categories for those
who wish to:
Share their professional journey: Capture the milestones, challenges, and triumphs of a
career.
Preserve shared love stories: Document the unique journey of a couple, from first meeting to
enduring partnership.
Capture children's key milestones and funny moments: Create a lasting record of childhood's
fleeting joys and humorous anecdotes.
Share memories for a joint celebration: Compile stories for anniversaries, birthdays,
reunions, and other special occasions.
Yes! Our user-friendly platform allows you to edit existing questions or create your own, ensuring the storytelling process is tailored to your family's unique needs.
Absolutely. We've designed our platform with simplicity in mind. It features easy navigation, customizable frequency settings, prompt notifications, and a voice-to-text option to make capturing stories effortless.
Any stories that are meaningful to your family! This could include childhood memories, life lessons, family traditions, personal achievements, recepies or simply everyday moments that hold special significance.
We combine cutting-edge technology with heartfelt storytelling and exquisite design. Our guided storytelling process, customizable prompts, and user-friendly platform make capturing and preserving memories an engaging and meaningful experience. We focus on creating a true heirloom, not just a printed book.
The timeline is flexible and depends on the frequency of prompts you choose. It can range from a few months to a year, allowing you to capture stories at a comfortable pace.
We are committed to producing high-quality, durable books that will last for generations. We use premium materials and professional printing to ensure your keepsake is both beautiful and long-lasting.
Simply visit our website and sign up! We'll guide you through the process and help you begin capturing your family's precious stories. Click here to get started
Pricing varies by different package options. Yes, you can always purchase extra books at a cost irresepective of the package
We ship our books worldwide. Please see our shipping policy on our website for a list of specific locations and any associated fees.
We take your privacy seriously. Your stories are stored securely and protected with robust encryption.
Only you and those you explicitly grant permission to will have access to your stories.
Storytelling & Content Creation
We provide thoughtful, scheduled question prompts designed to spark memories and encourage storytelling. You can customize the frequency of these prompts—weekly, bi-weekly, monthly, or all at once—to suit your loved one's pace and preferences. Our platform makes it easy to manage and edit these prompts.
Yes! Our user-friendly platform allows you to edit existing questions or create your own, ensuring the storytelling process is tailored to your family's unique needs.
You can write and submit stories directly through our online platform, using either text or our voice-to-text feature.
Our platform provides easy-to-use editing tools, and you can preview your stories at any time before finalizing your book.
Yes, with their permission. Our platform allows you to contribute stories on behalf of others.
You can easily upload photos and add captions directly through our platform.
Our platform includes basic photo editing tools, allowing you to crop and adjust your photos.
We accept common image formats like JPEG and PNG. Specific size and resolution requirements are available on our website.
You can manage your upcoming questions through your account settings, where you can add, remove, and customize them as needed.
You can adjust your question frequency in your account settings.
Missed questions can be accessed and answered through your account dashboard.
Book Design & Customization
Our books are beautifully crafted with premium materials. You can customize the cover with your own photos and text.
Our platform provides intuitive tools to design your book cover
You can preview all the pages of your book interior before placing your order.
Currently we support English, and are expanding to include more languages in the future.
Account & Subscription Management
Your subscription is valid for one year from the date of purchase and the end date is displayed in your account settings. You'll receive a reminder before your subscription ends.
You can pause your notifications for a period of time through your account settings that said, the subscription itself can't be paused
You can renew your subscription by contacting us on support@onceuponatimestories.com. Renewals are chargeable
Our platform provides automated reminders, and you can also send personalized reminders through your account.
AI Based Story Generation
We use your answers as inputs and through our custom prompts, convert those answers into cohesive stories using Gen AI. All this, while preserving the essence of your stories in your authentic voice